Frequently Asked Questions

It depends on distance and add-ons like the border crossing fee. See our Pricing page for exact, published rates.

Yes. Cross-border trips require CFIA export documentation on the Canadian side and USDA/APHIS paperwork on the U.S. side. We prepare and verify this for every crossing.

Yes, for most cross-border trips your pet must have a microchip — but the exact rules depend on where you're traveling:

• Going to the U.S.: All dogs must have an ISO-compliant microchip to enter the United States. Cats are not required to have one by U.S. customs, but your airline might still ask for it.
• Going to the European Union (EU): All pets must have an ISO-compliant microchip. Crucial rule: the microchip must be injected before or on the same day as their rabies vaccine.
• Going to Canada: A microchip is not required for personal pets coming from the U.S., but they must have a valid rabies certificate.

Pro tip: even if it isn't legally required for your destination, veterinarians strongly recommend microchipping your pet before any travel in case they get lost.

Your pet travels in a dedicated vehicle for your booking only — never mixed with unrelated pets on a shared shuttle.

Tell us on your inquiry form. Our drivers can administer routine medication on schedule; let us know any special handling instructions.

Ground transport is often the right choice for brachycephalic (snub-nosed) breeds many airlines restrict. Talk to us about your breed and route.

As early as possible, especially for cross-border and long-haul routes. A deposit secures your date — $100 for bookings under $500, or 20% of the total for bookings of $500 or more.

We file manifests with Canada Border Services Agency (CBSA) & U.S. Customs & Border Protection (CBP) in advance and coordinate with our customs broker partner for clearance. Our $75 border crossing fee covers the CFIA/USDA/CDC paperwork plus the driver's time at the port of entry.

To guarantee a hassle-free entry into Canada or the United States, 4Paws Movers works with an experienced customs broker that will manage all required border documentation. They ensure full compliance with Canadian Customs and USDA APHIS regulations so your pet clears customs without delay.

• Direct & Honest Pricing: Brokerage fees are charged directly to you at cost—we never add a markup.
• Peace of Mind: Every permit, health certificate, and entry document is expertly prepared ahead of time for a smooth transition.

Yes, for long-haul trips that require an overnight stop. See the boarding fee on our Pricing page.

No — International Airport Cargo Drop Off is a single flat fee of $125 CAD, regardless of which side of the border the airport is on.

It's a single fee per crossing that covers both the paperwork and the crossing itself: preparing and verifying the CFIA export declaration, USDA/APHIS import paperwork and CDC Dog Import Form where it applies, plus the driver's time and wait at the physical port of entry. It's unrelated to airport drop-off, and separate from third-party customs broker clearance, which is billed directly to you at cost.

Our Fee Definitions page explains every line item in plain language — border crossing, boarding, per diem, and airport cargo drop-off.