Privacy Policy

At 4Paws Movers ("we," "us," or "our"), we understand that your pets are family, and protecting your personal information is just as important to us as safely transporting your furry companions. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our pet relocation and transport services.

1. Information We Collect

To provide safe, seamless, and compliant pet transportation services, we collect both personal information from you and technical information about your visit to our website.

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address, and other contact details.
• Travel & Logistics Details: Origin and destination addresses, travel dates, and delivery preferences.
• Pet Details: Pet name, breed, age, weight, medical conditions, feeding instructions, microchip numbers, and temperament notes.
• Border & Customs Documentation: Identification, veterinary records & certificates, import/export permits, and related compliance documentation required for Canadian Customs (CBSA/CFIA) or USDA APHIS clearance.

Payment Information

Payment transactions are processed securely through our third-party payment processor, Stripe.com. 4Paws Movers does not store credit card numbers or sensitive financial credentials on our servers.

Automatically Collected Information

When you visit our website, we may collect basic browser information, IP address, device type, pages visited, and referring URLs via cookies and standard analytics tools to help us improve our site functionality.

2. How We Use Your Information

We use the information we collect to:

• Coordinate, execute, and monitor the safe transport of your pets.
• Prepare and submit required travel, health, and customs documentation.
• Coordinate with trusted third-party partners, such as licensed customs brokers, veterinary professionals, and airline cargo representatives, to ensure smooth border crossings.
• Provide updates, tracking, and communication regarding your pet's journey.
• Process payments, invoicing, and service quotes.
• Respond to inquiries, customer service requests, and feedback.
• Maintain compliance with applicable transport, animal welfare, and import/export laws.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted third parties under the following circumstances:

• Customs Brokers & Regulatory Agencies: To facilitate cross-border clearance, we share necessary documentation with accredited customs brokers, as well as regulatory authorities including Canada Border Services Agency (CBSA), Canadian Food Inspection Agency (CFIA), and USDA APHIS.
• Service Partners: Licensed drivers, veterinary partners, and airline cargo coordinators who require specific details to carry out your pet's transport safely.
• Service Providers: Third-party vendors who assist us with website hosting, payment processing, or customer communications, subject to confidentiality agreements.
• Legal Compliance: When required by law, subpoena, court order, or government regulation, or to protect the safety, rights, or property of 4Paws Movers, our clients, or the public.

4. Currency & Pricing Transparency

All prices, quotes, and fees displayed on our website or issued in estimates are quoted in Canadian Dollars (CAD) unless explicitly stated otherwise. Any third-party fees, such as customs brokerage fees or government inspection charges, are passed through directly at cost without markup.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information and pet documentation against loss, theft, unauthorized access, disclosure, or modification. However, no data transmission over the Internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal and pet information only as long as necessary to fulfill the purposes outlined in this policy, comply with tax and legal requirements, and resolve any disputes or regulatory inquiries related to completed transports.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or request the deletion of your personal information.
• Opt out of non-essential marketing communications at any time.
• Request a copy of the personal data we hold about you.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to external sites (such as government regulatory portals, border agencies, or partner resources). We are not responsible for the privacy practices or content of third-party websites and encourage you to review their respective privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, regulatory requirements, or service offerings. Any updates will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

4Paws Movers
Email: [email protected]
Phone: +1.647.812.6683